Last updated: 26 August 2026

Gem Protect Ltd ("Gem Protect", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit gem-protect.co.uk, sign up to receive communications from us, purchase our products, contact us or otherwise interact with Gem Protect.

1. Who we are

Gem Protect Ltd is the controller responsible for your personal information.

Gem Protect Ltd
Registered in Scotland
Company No. SC898913
Email: hello@gem-protect.co.uk

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact information, including your name, email address, telephone number and billing or delivery address.
• Order information, including products purchased, order history, delivery details, returns and customer-service communications.
• Payment information processed through payment providers.
• Marketing information, including your subscription and communication preferences.
• Communications you send to Gem Protect.
• Technical and usage information such as your IP address, browser, device information and website interactions.

At present, our pre-launch website primarily collects email addresses from people who choose to join the Gem Protect mailing list.

3. How we use your information

We may use personal information to:

• operate and provide our website;
• process and fulfil orders;
• arrange payment and delivery;
• provide customer support;
• manage returns, refunds and enquiries;
• send marketing communications where permitted;
• manage our mailing list;
• improve our products and customer experience;
• prevent fraud and security incidents; and
• comply with legal obligations.

4. Our lawful bases

Depending on the circumstances, we may rely on consent, performance of a contract, compliance with a legal obligation or our legitimate interests as the lawful basis for processing personal information.

Where we rely on consent, you may withdraw your consent at any time.

5. Email marketing

If you sign up to receive updates from Gem Protect, we may use your email address to send information about Gem Protect, product launches, availability, new products and other relevant updates.

You may unsubscribe at any time using the unsubscribe option contained in our marketing emails or by contacting hello@gem-protect.co.uk.

6. How we share your information

We do not sell your personal information.

We may share information with trusted service providers where necessary to operate Gem Protect, including website and ecommerce providers, email providers, payment processors, delivery providers, analytics providers and professional advisers.

Our website is operated using Shopify and our business may use other technology providers, including Zoho.

7. International transfers

Some service providers may process personal information outside the United Kingdom. Where this occurs, we take appropriate steps to ensure that the transfer complies with applicable data protection law.

8. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable legal, accounting and reporting requirements.

If you unsubscribe from marketing, we may retain limited information necessary to record and respect your opt-out.

9. Cookies and similar technologies

Our website may use cookies and similar technologies necessary for the operation and security of the website.

We may also use optional analytics, functionality, personalisation or marketing technologies. Where consent is required, we will request it before using non-essential technologies.

10. Your rights

Depending on the circumstances, you may have rights to access, correct, delete or restrict the use of your personal information, object to certain processing, request transfer of certain information and withdraw consent.

You have the right to object to direct marketing at any time.

To exercise your rights, contact hello@gem-protect.co.uk .

11. Security

We take reasonable technical and organisational measures designed to protect personal information from unauthorised access, disclosure, alteration, loss or misuse.

12. Children's privacy

Our website and products are not specifically directed at children and we do not knowingly seek to collect children's personal information for marketing purposes.

13. Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

14. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

15. Complaints

If you have concerns about how we use your personal information, please contact hello@gem-protect.co.uk.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information Commissioner's Office